Privacy Policy

Learn how Cicate collects, uses, and protects your personal information.

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Privacy Policy

Last Updated: May 15, 2024

At Cicate, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when registering for our services or participating in our tests, including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Postal address
  • Date of birth
  • Government ID numbers (where required for test verification)
  • Educational background
  • Profile photos
  • Payment information

Test-Related Data

We collect information related to your test performance, including:

  • Test answers and responses
  • Scores and results
  • Testing timestamps
  • Audio recordings (for speaking components of language tests)
  • Video recordings (for remote-proctored tests)

Automatically Collected Information

When you access our services, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Usage patterns and preferences
  • Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for various purposes, including:

Core Services

  • Processing test registrations
  • Administering tests
  • Scoring and generating results
  • Issuing certificates
  • Identity verification
  • Processing payments

Additional Uses

  • Improving our services
  • Communicating with you
  • Providing customer support
  • Preventing fraud and ensuring security
  • Marketing and promotional purposes (with consent)
  • Research and analytics

Information Sharing and Disclosure

We may share your information with:

Educational Institutions

With your consent, we share your test results with educational institutions to which you are applying.

Service Providers

We may engage third-party companies to perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

If Cicate is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication
  • Secure data storage systems
  • Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to delete your personal information
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at info@cicate.org.

International Data Transfers

Cicate operates globally, which means your information may be transferred to, stored, and processed in countries other than your country of residence. We implement appropriate safeguards to protect your information when transferred internationally, including standard contractual clauses approved by relevant data protection authorities.

Children's Privacy

Our services are not intended for individuals under the age of 16 without parental consent. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@cicate.org.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be posted on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Cicate Privacy Office

Email: info@cicate.org

Address: 123 Education Avenue, Suite 500

New York, NY 10001, USA

Phone: +1 (555) 123-4567

Still have questions about your data?

Our privacy team is here to help with any concerns.

Contact Privacy Team

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